Refund policy

Return, Exchange & Refund Policy

At Vinayara, we follow an exchange-only policy so you get the right product and the right fit. We do not accept returns for refunds, and orders cannot be cancelled or refunded once they have been shipped or delivered, except in the cases described below.

Exchange Window

You can raise an exchange request within 3 days of delivery. Requests made after 3 days cannot be accepted.

Unboxing Video Is Mandatory

Please record one clear, uninterrupted video while opening your parcel, starting from the sealed package with the shipping label visible until the product is fully unpacked. This video is required for any claim of a damaged, defective, missing or wrong product. The video should show:

The sealed parcel and shipping label
The condition of the package before opening
The full opening process without cuts
The product received and any damage or mismatch

Claims without a proper unboxing video may not be accepted. We may also ask for additional photos for verification.

Eligibility

The product must be unused, unworn, unwashed and in its original condition, with all tags, packaging and accessories intact.
Sale, clearance and offer products are not eligible for exchange unless they arrive damaged, defective, missing or incorrect and the claim is supported by an unboxing video.
Products that have been used, washed, altered or damaged due to improper handling, or are missing tags or packaging, cannot be exchanged.

Vinayara may decline a claim if the video or photos do not clearly show the condition of the parcel and product at the time of delivery.

Exchange Charges

An exchange fee of ₹50 applies to every approved exchange.
If the new product costs more, you pay the price difference.
If the new product costs less, the difference is not refunded.
For any other exchange-related request, a charge of ₹100 per piece applies.

How to Request an Exchange

Message us on WhatsApp within 3 days of delivery with:

Your Order ID
Reason for exchange
The unboxing video
Product photos (if applicable)
Image or link of the product you want instead, and the size required

Processing Time

Once we receive and inspect the product, your exchange is processed within 3–7 business days, subject to stock availability. If the requested product or size is out of stock, you may choose another available product, with any price difference applied as above.